Terms of service

1. Acceptance of Terms: Welcome to TailHand. By placing an order for a TailHand product (a “Pre-Order” or “Order,” collectively referred to as “Order”) through the TailHand website (https://tailhand.com, the “Site”), you (“Customer”) agree to be legally bound by these Terms and Conditions (“Terms”). By clicking the “Place Order” or “Submit Order” button, you enter into a binding contract with TailHand Co., a State of Delaware corporation (“TailHand”).

These Terms apply solely to Orders placed through the Site and do not govern purchases made through third parties or crowdfunding campaigns, which may be subject to different terms. By proceeding, you agree that these Terms govern your Order.

2. Product(s): The products available for purchase on the Site (“Product(s)”) include TailHand’s mobile workstation (“Core Product”) and related accessories. While additional products may be mentioned or advertised, TailHand does not guarantee their availability or inclusion at no additional charge.

3. Customer Information: To complete your Order, you must provide accurate and current personal information, including but not limited to your name, shipping address, payment details, and email (“Customer Information”). TailHand is not responsible for delays, losses, or other issues arising from inaccurate or outdated Customer Information. Updates to your information should be sent to hello@tailhand.com.

4. Pricing and Payment: All prices are listed in U.S. Dollars unless otherwise stated. You agree to pay the total Purchase Price, which includes the product price, applicable taxes, fees, and shipping costs, at the time of Order submission. TailHand is not responsible for customs duties, import taxes, or foreign exchange fees, which are solely the Customer’s responsibility.

Payment processing is managed by third-party providers. By submitting an Order, you authorize TailHand and its payment processors to charge the provided payment method for the full Purchase Price.

5. Cancellation, Refunds, and Warranty

  • Returns:

    1. There is defect or damage to the product resulting from manufacturing or the shipping process. 

    2. Notice of intent to return is sent to hello@tailhand.com within 7 days of receipt.

    3. A Return Merchandise Authorization (RMA) is obtained and included with the return.

    4. The Product is in brand-new condition and original packaging.

    5. Returns must be shipped to the address provides with the RMA. TailHand is not liable for damage or loss during return shipping.
  • Refunds: Refunds are issued to the original payment method within 14 business days of receiving and inspecting returned items. 

6. Shipping and Delivery: TailHand aims to meet delivery timelines but does not guarantee exact delivery dates. Delays due to customs, local regulations, or force majeure events are beyond TailHand’s control. Shipping fees are non-refundable except in cases of TailHand’s error. Customers are responsible for ensuring accurate shipping details.

7. Intellectual Property and Software: Products may include software governed by an End User License Agreement (EULA). By using the Product, you agree to comply with the applicable EULA. TailHand retains all intellectual property rights to its software and hardware/product designs.

8. Limitation of Liability: To the fullest extent permitted by law, TailHand disclaims liability for incidental, consequential, or indirect damages, including loss of profits or data. TailHand’s liability, if any, is limited to the Purchase Price paid for the Product(s).

9. Dispute Resolution for U.S. residents: These Terms include an agreement to arbitrate disputes and waive class actions (see Section 11). Customers outside the U.S. may have additional rights under local law.

10. Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively in Delaware courts unless arbitration is mandated.

11. Arbitration Agreement and Class Action Waiver

  • Arbitration Agreement: Any disputes or claims arising from these Terms or your use of TailHand Products shall be resolved through binding arbitration in accordance with the American Arbitration Association (“AAA”) rules.

  • Class Action Waiver: You agree to waive any right to participate in a class or representative action.

12. Force Majeure: TailHand is not liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, government actions, labor disputes, or supply chain interruptions.

13. Updates to Terms: TailHand reserves the right to update these Terms at any time. The updated Terms will apply to all Orders placed after the effective date of the update. Customers should review these Terms periodically for changes.

14. Contact Information: For questions or concerns about these Terms, please contact TailHand at hello@tailhand.com.